School Improvement and Governance Network

Practical Help


We receive hundreds of inquiries from school council members, parents, teachers, principals and others about issues to do with:

  • The development of school communities and school improvement work
  • The effective functioning of school councils, including the best practices.

Please do not hesitate to contact us. You can phone the:

  • VICCSO office on 0402 152 634 or e-mail us at
  • VICCSO President, Nicholas Abbey, on 0402 152 634 or e-mail .


Search our website for information. If you can't find what you are looking for, please do not hesitate to contact us. We also have a large network of school personnel, parents, educators, principals, researchers, policy officers and others who can assist with information. And see our popular tools.


Are you having problems dealing with an issue? Don’t know how to deal with it and who to talk to? Call us to see if we can help. We have vast experience in working with schools, education departments and ministers, and, in doing so, have developed many contacts and knowledge about how things get done.

When things go wrong

There are occasions where legitimate complaints need to be made.

Complaints can usually be dealt with to the satisfaction of all parties at the local level. Mediation can also lead to a solution. For example, the Dispute Settlement Centre of Victoria provides a free mediation service for schools. However, when all of this fails, principals, teachers, parents, students and community members have a right to seek resolution and remedy through an appropriate process.

Call us for further information!